Privacy Policy

EG Financial is the trading name of Emanation Group Financial Pty Ltd (ABN 78 621 221 494), an Authorised Credit Representative (ACR 569425) of Fintelligence Pty Ltd (ABN 80 625 017 174), Australian Credit Licence 511803.

In this policy, “we”, “us” and “our” refer to Emanation Group Financial Pty Ltd trading as EG Financial. We are committed to protecting your personal information and handling it in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs) and the Privacy (Credit Reporting) Code.

Our relationship with Fintelligence

We conduct our credit assistance activities as an Authorised Credit Representative of Fintelligence Pty Ltd (Australian Credit Licence 511803). When we collect, use or disclose your personal information (including credit information and credit eligibility information) in the course of arranging finance, that information is handled under, and protected by, the Fintelligence Group Privacy Policy, which we adopt.

You can read the Fintelligence Group Privacy Policy at fintelligence.com.au/legal/privacy-policy. This policy describes how we handle personal information collected directly by us — for example, through this website and our enquiry forms — and how that connects to the Fintelligence framework.

What personal information we collect

The personal information we collect depends on how you interact with us. It may include:

• your name and contact details (phone number, email address, postcode or location);
• information you provide through our online enquiry or application form, including the type and amount of finance you are seeking, your asset or purpose, and your self-assessed credit position;
• if you proceed with a finance application, the additional information described in the Fintelligence Group Privacy Policy (including identity, employment, income, expenses and credit-related information).

When you use our website, we may also collect technical information such as your IP address, device and browser information, and information collected through cookies and analytics tools (including Google Ads and Google Analytics) used to measure and improve our marketing and website performance.

How we collect it

Wherever reasonable and practical, we collect personal information directly from you — through our website forms, by phone, or by email. In the course of arranging finance, we may also collect information from credit reporting bodies, lenders and other parties as described in the Fintelligence Group Privacy Policy.

Why we collect it

We collect and use your personal information to:

• respond to your enquiry and contact you about finance options;
• assess and arrange finance suited to your needs, as your credit representative;
• verify your identity and meet our legal and compliance obligations;
• improve our website and services, and (where permitted) provide you with relevant information about our services.

You can ask us not to send you marketing information at any time.

Who we disclose it to

In arranging finance, we may disclose your personal information to Fintelligence, lenders and credit providers, credit reporting bodies, and other parties involved in the credit process, as set out in the Fintelligence Group Privacy Policy. We take reasonable steps to ensure these parties protect your information. We do not sell your personal information.

Cookies and website analytics

Our website uses cookies and analytics tools (including Google Ads conversion tracking and Google Analytics) to understand how visitors use the site and to measure our advertising. You can disable cookies in your browser settings, although some parts of the site may not function as intended.

Keeping your information secure

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access, modification or disclosure, and to store it securely.

Accessing and correcting your information

You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate or out of date. To make a request, contact us using the details below. Requests relating to credit-related information are handled in accordance with the Fintelligence Group Privacy Policy.

Complaints

If you have a concern about how we have handled your personal information, please contact us first using the details below and we will work to resolve it.

If your complaint relates to credit-related information, or you are not satisfied with our response, you can contact:

• Fintelligence Pty Ltd — Compliance Manager, PO Box 383 Varsity Lakes QLD 4227 · 1300 13 13 88 · compliance@fintelligence.com.au
• Australian Financial Complaints Authority (AFCA) — 1800 931 678 · info@afca.org.au · GPO Box 3, Melbourne VIC 3001
• Office of the Australian Information Commissioner (OAIC) — 1300 363 992 · oaic.gov.au

Changes to this policy

We may update this policy from time to time. The current version is always available on our website.

Contact us